Privacy

Last updated 26 October 2026

In short: your journal and check-ins belong to you. Here’s exactly what happens to your data.

This course is a reflective space, so privacy matters. Here is plainly what happens to your information.

Who is responsible

NeuroHub Connect CIC, a community interest company registered in England and Wales (company number 17563945; ICO registration ZC295541). Registered office: Suite A, 82 James Carter Road, Mildenhall, England, IP28 7DE. We run this course and are the controller of the personal data described here. To ask about your data, email enquiries@neurohubcommunity.org.

What we collect and why

• Purchase details. Stripe takes your payment and gives us your email address and confirmation of payment. We use your email to give you access and to send sign-in links. We do not see or store your card details.
• Your course progress and journal. Your lessons, XP, badges, reflections, commitments and check-in answers are saved on your device and synced to your account, so you can continue on another device. We do not read them, and they are not used for marketing.
• Your check-ins. Wellbeing and identity check-in answers are part of that saved progress. They are reflections for you, not clinical records.
• Your Growth Journal PDF. It is built on your own device from your saved progress. It is not uploaded to us.
• Phoenix conversations. Your chat history is kept only in your browser session. NeuroHub does not store it. The messages you send, along with which lesson you are viewing, are processed by Anthropic to generate replies. Please do not include names or identifying details.
• Voice. Voice is optional. Speech-to-text uses your browser’s built-in service. In Chrome and Edge, audio is sent to the browser vendor (for example Google or Microsoft) to be transcribed. NeuroHub does not receive or record your audio.
• Launch offer subscriptions. If you ask for the launch offer, we store your email address (or your browser's web push subscription) so we can send you the offer and news about this course. Email subscriptions are confirmed by a link we send you, and web push only starts if you allow notifications in your browser. Unsubscribe from any email using its link, or turn off notifications in your browser settings. Your consent is the legal basis, and you can withdraw it at any time.
• Approximate location. Your country, taken from your connection, is used only to pre-select the right helplines in the Help panel. It is not stored against you.
• Anonymous visit counts. To see how many people use the site and which pages help, we run our own simple counter on our own servers. It uses no cookies and does not store your IP address, your browser details or any identifier. Each page view only adds one to a daily total for that page, together with the website you came from (if any), your country and whether you used a phone, tablet or computer. These totals cannot be traced back to you. We do not count visits from browsers that send a Do Not Track or Global Privacy Control signal. No analytics company receives any data.
• Bug reports. If you choose to send a bug report from inside the course, we keep what you wrote, any screenshots you attach, and basic technical details (the page you were on, your browser and screen size, recent error messages). Nothing you have written in the course is sent. Reports are anonymous unless you tick the box saying we may email you about it. They are kept in our Google Sheet and Drive so we can fix the problem, and deleted when no longer needed.

Cookies and similar technologies

We use your browser’s local storage to keep you signed in and to save your settings and progress. We do not use cookies, advertising trackers or third-party analytics on this site (see “Anonymous visit counts” above).

The home page offers a sign-up box for our free newsletter, The Wider Existence. Nothing loads from Substack until you press “Subscribe for free”. If you do, the form comes from Substack Inc. (USA), which sets its own cookies (such as ab_testing_id and __cf_bm) and handles your email address under its own privacy policy, as its own controller.

Who else handles your data

• Stripe (payments).
• Netlify (hosting, and storage of your synced progress).
• Anthropic (the AI that powers Phoenix).
• Brevo (sending your access, sign-in and subscriber emails).
• Your browser vendor's push service (for example Google, Mozilla or Apple), only if you turn on web push.

How long we keep it

We keep your purchase record and synced progress for as long as your access exists. You can export your data from Settings, and ask us to delete it.

Your rights

Under UK data protection law you can ask to see, correct, export or delete your data, and to object to or restrict how we use it. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Children

The course is written for adults and young people who can decide for themselves whether to use it. Younger people should use it with a parent or carer.

Changes

If we change how we handle data, we will update this page and the date above.