Terms and refunds

Last updated 26 October 2026

In short: access starts straight away, and all purchases are final. This does not affect your legal rights if the course is faulty or not as described. The details are below.

What you are buying

A single payment gives you access to Building a Positive Autistic Identity: the nine worlds and their lessons, Gatherings, check-ins, the Codex, the Phoenix companion and your Growth Journal PDF. It is a personal licence for you to use. Please do not share your sign-in link or copy the course content.

Price and payment

The price is shown in pounds sterling at checkout and is taken by Stripe as a one-off payment. The standard price is £80. As a launch offer, people who subscribe by email or web push can buy the one-off option for £60 through the link in their offer email or on the device they subscribed on. The launch price is planned to run until 1 April 2027. The offer may be withdrawn or ended at any time, and cannot be combined with other discounts. The one-off payment has no subscription and gives lifetime access.

Monthly plan

As an alternative you can pay £15 a month by card through Stripe. The monthly plan has a minimum commitment of 6 monthly payments (£90 in total), which you agree to at checkout. It renews automatically each month. Once you have made 6 payments you can cancel at any time from Settings in the course, and you keep access until the end of the month you have paid for. You cannot cancel before the 6th payment. If a payment fails and is not resolved after Stripe's retries, the plan ends and access stops. Because access starts immediately, you give up your 14-day right to cancel when you subscribe, in the same way as for the one-off payment. Monthly payments already taken are not refunded when you cancel, except where the law requires. Email enquiries@neurohubcommunity.org if you have a problem with a payment.

NeuroHub Connect CIC is not registered for VAT, so the price includes no VAT.

Access

Access starts immediately after payment. We email you a sign-in link that works on any device. If you lose it, you can request a new one using the email you paid with. We aim to keep the course available, and will give notice if that ever changes.

Refunds: all purchases are final

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. Because this is digital content that you can start straight away, at checkout you are asked to agree that the course begins immediately, that you give up your 14-day right to cancel, and that all purchases are therefore final. We do not offer refunds for change of mind once you have bought the course.

If something goes wrong

Giving up the 14-day right to cancel does not affect your other legal rights. If you cannot access the course, or the digital content is faulty or not as described, email enquiries@neurohubcommunity.org and we will put it right. Where the law entitles you to a repair, replacement, price reduction or refund, we will provide it.

Not therapy or medical advice

The course and Phoenix provide education and space for reflection. They are not therapy, diagnosis, or medical, legal or crisis advice, and Phoenix is an AI that can make mistakes. If you are struggling, please speak to a professional or someone you trust, and use the Help button for support wherever you are. If you are in immediate danger, call your local emergency number.

Using the course fairly

Please use the course and Phoenix respectfully and lawfully. We may limit Phoenix messages per day to keep it available for everyone.

Who we are, contact and disputes

The course is provided by NeuroHub Connect CIC, a community interest company registered in England and Wales (company number 17563945; ICO registration ZC295541). Registered office: Suite A, 82 James Carter Road, Mildenhall, England, IP28 7DE. Email us at enquiries@neurohubcommunity.org. These terms are governed by the laws of England and Wales.